Looking for freshworks alternatives? Already spent hours on G2 reviews, but still not sure which one to pick? No worries; we have got you covered. While Freshworks is one of the major customer support management platforms on the market, but it's not for every business.
Users often complain about:
Clunky and non-intuitive dashboard
Rigorous and complex setup process that needs external support
Pricing that might look competitive at first glance ends up leaving a hole in the wallet.
A customer service team that takes hours to respond and offers less-than-satisfactory resolutions.
So, we have tested various platforms and found the 5 best Freshworks alternatives based on factors like ease of use, feature set, and pricing.
Scroll down to see a detailed comparison of each tool, so you can make the right decision for your business.
The 5 Best Freshworks Alternatives
Here, we’ve enlisted the top alternatives of Freshworks. Let’s discover the best one!
Mevrik Digital Customer Experience (DCX) is an AI-powered all-in-one platform to connect, engage, and delight your customers across digital channels.
You can manage all of your business interactions from one Unified Omnichannel platform, and transform every interaction into a lasting relationship with your customers through meaningful engagement.
Mevrik DCX empowers you to delight customers, boost sales, and enhance marketing efforts. You can seamlessly manage chats, business emails, social media, tasks, KnowledgeBase, and CSAT, all from one AI-powered Unified Inbox.
Best Features of Mevrik
Mevrik Chat: Mevrik Unified and AI-Assist LiveChat will allow your agents to perform seamlessly and efficiently from one inbox. You can respond to your incoming queries from one place with contextual AI assistance. You will be able to manage orders from Live Chat as it lets you connect any app, like Shopify, WooCommerce, etc.
Mevrik Social: It lets you moderate and reply to your customers’ comments or reviews with Mevrik Social Inbox instantly. It supports 10+ social channels including Facebook, Facebook Messenger, Instagram, WhatsApp, Telegram, etc. Plus, you will receive important conversation alerts in your unified inbox. You can handle bulk comment moderation, set auto reply, and many more.
Mevrik Email: You can manage all of your connected email accounts through the unified inbox. It will boost your productivity with its autocomplete, magic generation, and relevant reply suggestions.
AI-Powered Unified Inbox:Mevrik automatically gathers customers’ inquiries from multiple channels. It lets you manage your Chats, Calls, Emails, Reviews, Comments & Social Post from a single inbox. It has Multi Channel and Multi Business capabilities too. You will get lifelong conversations of all customer interactions across channels. You can also identify when a customer is available on multiple channels.
Conversational and Advanced Task Management System:You can answer customer inquiries as soon as they arrive through a conversational UI. If you need further assistance, you can convert inquiries into Tasks and assign them to any proficient team members. You can also manage Task Status, Priority, Task IDs, and Tags. Another amazing thing is that it sends tasks and internal chat notifications. You will be able to manage the entire complaint lifecycle in one place.
Omni Channel AI Powered CRM: It lets you manage relationships across the entire customer lifecycle with Omni-Channel CRM. You can deliver personalized, timely, and relevant experiences at every touchpoint. You will enjoy features like real-time data management, Granular customer profiling with activity logs, customer segmentation, customer data import & third party API integration support.
Advanced AI Chatbot:The Mevrik AI chatbot is designed to enhance your team's efficiency. It can generate human-like conversations, answer common queries, and automate simple tasks so that your agents can focus on work that matters. It supports 130+ languages in text & 70+ in voice.
Intelligent Routing:Mevrik uses sentiment analysis, previous interaction history, and topic labelling to automatically select the suitable agent and route the inquiry accordingly.
Generative AI:Mevrik offers AI Assist, a generative AI tool to boost your agent's productivity. Your team can create a context-aware message in seconds using the tone changer, sentence shortener/extender, grammar, and translation.
AI-Powered KnowledgeBase & Help Center: You can provide super-fast customer support with it. You can add internal and external sources to ensure effortless self-service experiences. It comes with a rich media editor and you can generate your own article in seconds. It supports multiple languages and it is highly customizable.
Conversational & Link based Survey, CSAT & NPS
Industry standard pre-built reports & analytics
Supports all Enterprise features like SLA (Service Level Agreements) and OLA (Operational Level Agreements) management.
Intercom is another robust Freshworks alternative, especially for businesses looking to capture customer data and convert it into leads.
The platform comes with a whole stack of customer management features that helps you map out buyer's journeys and grow the sales pipeline.
Plus, you will have access to a set of customer support tools, including a multi-channel ticketing system, automated workflows, and a scalable knowledge base.
Best Features
A modern and intuitive interface to quickly find advanced features.
Shared inbox to manage and collaborate on all customer interactions.
AI Chatbot Fin, to let customers serve themselves with accurate and fast answers.
Customisable report dashboards to visualise emerging trends.
The next platform we have on our list is Zendesk. It's primarily a cloud-based support platform that is designed to improve your customer service front. Agents can be automatically assigned incoming queries based on their expertise while the ticketing system lets users centralise all customer interaction.
With Zendesk you also get a customisable reporting dashboard that helps you keep track of both agents and chatbots performance.
Best Features
Dedicated training interface to onboard with ease.
A robust ticketing system to organise every customer interaction
A shared space for different team members to work cohesively
Highly customisable analytics and reporting dashboard to reflect your sales cycle.
Helpscout is a great option for your business if you rely heavily on email communication. The platform seamlessly integrates with your email channels, creating a conversational experience rather than just addressing a ticket.
Plus, it lets you create multiple shared inboxes so that you can prioritise tasks while simultaneously collaborating with other support agents.
Best Features
Multiple shared inboxes to boost productivity and collaborate among the support team
Beacon Help widget to integrate support options on communication channels
Robust reporting system on a single screen
Integration with 100+ companies such as Jira, Salesforce, HubSpot, etc.
Front aims to make customer support simple, especially for small businesses. It offers a multi-channel support system that lets you manage interaction from multiple touchpoints, such as email, livechat and social media in your email like inbox.
Since Front works on top of your email, you can get started instantly since the interface is intuitive and familiar.
Best Features
Modern and sleek interface to open features with minimal clicks.
Shared inbox for teams to stay productive and collaborate with each other.
Complete and customisable knowledge base for each brand.
Pre-built and customisable report dashboards allow you to visualise emerging trends from all touchpoints and identify your next customer success strategy.
Ideal for
Technical support agents
Small enterprises
Startups
Pricing
A 7-day free trial is available.
Starter ($19 per seat/month)
Growth ($59 per seat per month)
Scale ($99 per seat/month)
Why Should You Choose Mevrik over Freshworks?
Here, we will highlight the features where Mevrik excels in. Let's discover the uniqueness!
Unified Customer View
A key advantage of Mevrik is that it offers a unified inbox. Designed with a conversation-first approach, this inbox enables you to manage and answer customer support from multiple channels on a single screen.
Plus, you get access to a series of smart features in the right sidebar to personalise the support. Some of the unique features include:
A dynamic interaction history provides an in-depth view of when and where a customer has previously interacted with the brand.
A surface-level knowledge base feature that suggests relevant support documents when you are answering a query.
Conversation summary to note down key details of the interaction. You can also generate a summary in seconds using the Mevrik generate summary feature.
Affordable Pricing
While Freshworks has a free plan, many of its high-performance features, like automated routing, are only available for $69. You can get all of these and more with the Mevrik Starter Plan for $41, which is much less than the Freshwork premium plans.
Better Monitoring of Social Media Channels
Mevrik comes with a suite of social media management tools that lets you connect with multiple platforms, including Facebook (business pages), Instagram (business accounts), and WhatsApp ( business and personal accounts).
After connecting with the social accounts, you can either reply, delete, or bulk delete comments from one unified inbox.
It's also got a feature that lets you directly address any questions raised via Instagram stories. This is a feature that none other platforms offer and can be extremely appealing to customers who are looking for a more casual and impermanent way of communicating.
Advanced AI Tools to Reduce Workloads
Though Freshworks has its own set of AI features that they are constantly trying to improve, nothing can beat the wide range of AI features that Mevrik provides.
For its AI assistance in emails and chats, Mevrik offers:
Translate: Provide high-quality translations to customers in their preferred language.
Change Tone: Change the tone of the written content to formal, casual, humorous, or persuasive, depending on the client's emotional state.
Smart Reply: Recommends quick responses based on written messages.
Expand text: Increase the written message length by adding more depth and details.
Shorten text: Focus on the main points to reduce the length of the written message.
Correct grammar and spelling: scan messages for grammatical errors, spelling mistakes, and other language issues.
Rewrite: Rephrase the written message.
And when it comes to the self-service option, Mevrik offers AI chatbots that can easily identify the language, context, and intent of the customers, so that customers can receive personalised suggestions 24/7.
Final Thoughts
If you’re considering a Freshworks alternative, go beyond the feature set. Check out the pricing and whether it supports your business goals in the long term. Then, try it for free to compare the platforms yourself.
Ready to start a free trial? Sign up for Mevrik today!
