6 Best Front Alternatives in 2025

6 Best Front Alternatives to Improve Customer Support

1. Mevrik
2. Zendesk
3. Intercom
4. Freshdesk
5. Helpscout
6. Sprinklr

1. Mevrik

Mevrik is a standout all-in-one Front alternative, especially for businesses looking to improve their customer experience at scale.

Mevrik Digital Customer Experience (DCX) is an AI-powered, all-in-one platform for connecting, engaging, and delighting customers across digital channels.

You can manage all your business interactions from one Unified Omnichannel platform and transform every interaction into a lasting relationship with your customers through meaningful engagement.

Mevrik DCX empowers you to delight customers, boost sales, and enhance marketing efforts. You can seamlessly manage chats, business emails, social media, tasks, KnowledgeBase, and CSAT, all from one AI-powered Unified Inbox.

Key Features of Mevrik

1. AI-Powered Unified Inbox: Mevrik automatically gathers customers’ inquiries from multiple channels. It lets you manage your Chats, Calls, Emails, Reviews, Comments, and Social Posts from a single inbox. You will get lifelong conversations about all customer interactions across channels.
2. Conversational and Advanced Task Management System: You can answer customer inquiries as soon as they arrive through a conversational UI. If you need further assistance, you can convert inquiries into Tasks and assign them to any proficient team members. You can also manage Task Status, Priority, Task IDs, and Tags. Another amazing thing is that it sends tasks and internal chat notifications. You will be able to manage the entire complaint lifecycle in one place.
3. Channels: It supports Web & Mobile SDK for chats & calls, Multiple Email & SMS gateway. Along with 10+ social channels including Facebook, Facebook Messenger, Instagram, WhatsApp, Telegram & more.
4. AI-powered Omni-Channel CRM: Mevrik collects historical customer data across all support channels, empowering your business to offer proactive customer support. Agents can smartly categorise leads and track their journey to boost the sales pipeline.
5. Advanced AI Chatbot: The Mevrik AI chatbot is designed to enhance your team's efficiency. It can provide AI customer service. It can generate human-like conversations, answer common queries, and automate simple tasks so that your agents can focus on work that matters. It supports 130+ languages in text & 70+ in voice.
6. Intelligent Routing: Mevrik uses sentiment analysis, interaction history, and topic labelling to automatically select the suitable agent and route the inquiry accordingly.
7. Generative AI: Mevrik offers AI Assist, a generative AI tool to boost your agent's productivity. Your team can create a context-aware message in seconds using the tone changer, sentence shortener/extender, grammar, and translation. It also supports AI Agent for unknown queries and away queries reply.
8. Knowledge-base management system: Mevrik also has a set of rich knowledge-base tools for creating, editing, and organizing support documents. For example, the automatic AI article generation tool lets you create well-organised and beautifully formatted articles in seconds. It supports multiple languages, and it is highly customizable.  
9. AI-Powered Automated & Bulk Comment Moderation, Auto reply & more.
10. AI-powered translation and multilingual audio transcribing facility.
11. Conversational & Link-based Survey, CSAT & NPS
12. Industry-standard pre-built reports & analytics
13. Supports all Enterprise features like SLA (Service Level Agreements) and OLA (Operational Level Agreements) management

Ideal for

• Technical support teams
• Solopreneurs
• SMBs
• Large enterprises

Pricing of Mevrik

• A 14-day free trial is available.
• Starter ($41 per user)
• Growth ($84 per user)
• Pro ($132 per user)
• Enterprise: Request a quote.

See all pricing options here: Mevrik Pricing

2. Zendesk

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Source: Zendesk

Another great option to consider if you’re looking for an alternative to Front is Zendesk.

Zendesk is a comprehensive customer service platform designed to support businesses of all sizes. It excels in providing omnichannel support, enabling seamless communication across email, chat, phone, and social media. Zendesk's AI-powered automation and chatbots enhance efficiency by handling repetitive tasks and providing instant responses.

Its customizable ticketing system allows for tailored workflows and priorities. Additionally, Zendesk offers robust analytics and reporting tools, helping businesses make data-driven decisions. It can be complex to set up and may require a steep learning curve for new users. Pricing can be high for smaller businesses.

Best Features of Zendesk

• Omnichannel support (email, chat, phone, social media)
• AI-powered automation and chatbots
• Customizable ticketing system
• Comprehensive analytics and reporting
• Integration with numerous third-party applications

Ideal for

• Technical support agents
• Sales and marketing teams
• Large enterprises

Pricing of Zendesk

• A 14-day free trial is available.
• Suite team ($55 per seat per month)
• Suite growth ($89 per seat per month)
• Suite profession ($155 per set/month)
• Suite Enterprise: Talk to Sales

Related Read: Best Zendesk Alternatives

3. Intercom

Source: Intercom

Intercom is a customer messaging platform that focuses on personalized customer engagement and support. It offers AI-powered live chat and chatbots, in-app messaging, and automated workflows. Intercom’s detailed customer insights enable businesses to tailor their interactions based on user behavior and preferences, fostering stronger customer relationships.

Intercom has limited customization options for ticketing, and can be expensive for small businesses. The learning curve for advanced features can be steep.

Best Features of Intercom

• Customer messaging platform
• AI-powered live chat and chatbots
• In-app messaging
• Automated workflows and bots
• Detailed customer insights and engagement tools

Ideal for

• Technical support agents
• Sales and marketing teams
• Medium-to-large enterprises

Pricing of Intercom

• A 14-day free trial is available.
• Essential ($39 per seat/month)
• Advanced ($99 per seat per month)
• Expert ($139 per set/month)

Related Read: Best Intercom Alternatives

4. Freshworks

Source: Freshworks

Freshdesk provides a robust suite of tools designed to manage customer support with ease. It supports omnichannel communication, allowing businesses to handle inquiries from various sources in one place.

Freshdesk’s AI-powered chatbots and automation tools streamline operations and improve response times. It also offers a customizable ticketing system, self-service portals, and a knowledge base to empower customers to find solutions independently.

Advanced features may require additional costs, and some users report occasional issues with customer support responsiveness.

Best Features of Freshworks

• Omnichannel support (email, chat, phone, social media)
• AI-powered chatbots and automation tools
• Customizable ticketing system
• Self-service portals and knowledge base
• SLA management and advanced analytics

Ideal for

• SMBs
• Large enterprises
• Global brands

Pricing of Freshworks

• A free version is available.
• Growth ($15 per agent/month)
• Pro ($49 per agent/month)
• Enterprise ($79 per agent per month)

Related Read: Best Freshworks Alternatives

5. Helpscout

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Source: Helpscout

Helpscout is known for its simplicity and efficiency in managing customer support. It features a shared inbox for team collaboration, a knowledge base, and customer portals.

Helpscout’s automated workflows and customer satisfaction ratings help teams maintain high service standards. Its intuitive and user-friendly interface makes it easy to navigate and use.

Limited advanced features compared to other platforms, and customization options are not as extensive.

Best Features of Helpscout

• Shared inbox for team collaboration
• Knowledge base and customer portals
• Automated workflows
• Customer satisfaction ratings
• Intuitive and user-friendly interface
• Highly customisable analytics and reporting dashboard to reflect your sales cycle.

Ideal for

• Technical support agents
• Sales and marketing teams
• Large enterprises

Pricing of Helpscout

• A 14-day free trial is available.
• Suite team ($55 per seat per month)
• Suite growth ($89 per seat per month)
• Suite profession ($155 per set/month)
• Suite Enterprise: Talk to Sales‍
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6. Sprinklr

Like many other customer experience platforms, Sprinklr consolidates all customer inquiries from multiple channels into one place. But what makes it a more rounded-off marketing alternative to Front is its social listening, monitoring, and engaging capabilities.

The platform can seamlessly perform campaigns across channels, including editing, scheduling, and publishing of social posts. It can then track the performance of each post to understand the behavioural feedback of the target audience.

Key Features of Sprinklr

• Advanced and automated content management system.
• Cross-channel social media listening and monitoring.
• One,unified inbox to receive interaction from multiple channels.
• Sandbox feature to test new integration in a protected environment.

Ideal for

• Social media teams
• mid-sized to large enterprises

Pricing

• Self-serve :$249
• Enterprise: request a quote

Related Read: Best Sprinklr Alternatives

Why Should You Choose Mevrik over Front?

Here, we will highlight the features where Mevrik excels in. Let's discover the uniqueness!

Unified Customer View

A key advantage of Mevrik is that it offers a unified inbox. Designed with a conversation-first approach, this inbox enables you to manage and answer customer support from multiple channels on a single screen.

Plus, you get access to a series of smart features in the right sidebar to personalise the support. Some of the unique features include:

• A dynamic interaction history provides an in-depth view of when and where a customer has previously interacted with the brand.
• A surface-level knowledge base feature that suggests relevant support documents when you are answering a query.
• Conversation summary to note down key details of the interaction. You can also generate a summary in seconds using the Mevrik generate summary feature.

Better Monitoring of Social Media Channels

Mevrik comes with a suite of social media management tools that lets you connect with multiple platforms, including Facebook (business pages), Instagram (business accounts), and WhatsApp ( business and personal accounts).

After connecting with the social accounts, you can either reply, delete, or bulk delete comments from one unified inbox.

It's also got a feature that lets you directly address any questions raised via Instagram stories. This is a feature that none other platforms offer and can be extremely appealing to customers who are looking for a more casual and impermanent way of communicating.

Advanced AI Tools to Reduce Workloads

Though Front has its own set of AI features that they are constantly trying to improve, nothing can beat the wide range of AI features that Mevrik provides.

For its AI assistance in emails and chats, Mevrik offers:

• Translate: Provide high-quality translations to customers in their preferred language.
• Change Tone: Change the tone of the written content to formal, casual, humorous, or persuasive, depending on the client's emotional state.
• Smart Reply: Recommends quick responses based on written messages.
• Expand text: Increase the written message length by adding more depth and details.
• Shorten text: Focus on the main points to reduce the length of the written message.
• Correct grammar and spelling: scan messages for grammatical errors, spelling mistakes, and other language issues.
• Rewrite: Rephrase the written message.

And when it comes to the self-service option, Mevrik offers AI chatbots that can easily identify the language, context, and intent of the customers, so that customers can receive personalised suggestions 24/7.

Bottomline

All the Front alternatives shown in the list are made for someone. To ensure it's made for you, test, test, test.

Take advantage of the free trials and plans to get a feel of the platform's workflow and user interface. Then identify which one works best for your team.

Ready to test? Start a free trial with Mevrik, the #1 Front alternative. Manage everything from basic conversations to analysing customer feedback from one platform.