6 Best Sprinklr Alternatives That Won't Break Your Bank in 2024

6 Sprinklr Alternatives to Improve Customer Support 

1. Mevrik

Mevrik is a standout all-in-one Sprinklr alternative, especially for businesses looking to improve their customer experience at scale.

Mevrik Digital Customer Experience (DCX) is an AI-powered, all-in-one platform for connecting, engaging, and delighting customers across digital channels.

You can manage all your business interactions from one Unified Omnichannel platform and transform every interaction into a lasting relationship with your customers through meaningful engagement. 

Mevrik DCX empowers you to delight customers, boost sales, and enhance marketing efforts. You can seamlessly manage chats, business emails, social media, tasks, KnowledgeBase, and CSAT, all from one AI-powered Unified Inbox.

Key Features of Mevrik

1. AI-Powered Unified Inbox: Mevrik automatically gathers customers’ inquiries from multiple channels. It lets you manage your Chats, Calls, Emails, Reviews, Comments, and Social Posts from a single inbox. You will get lifelong conversations about all customer interactions across channels. 
2. Conversational and Advanced Task Management System: You can answer customer inquiries as soon as they arrive through a conversational UI. If you need further assistance, you can convert inquiries into Tasks and assign them to any proficient team members. You can also manage Task Status, Priority, Task IDs, and Tags. Another amazing thing is that it sends tasks and internal chat notifications. You will be able to manage the entire complaint lifecycle in one place. 
3. Channels: It supports Web & Mobile SDK for chats & calls, Multiple Email & SMS gateway. Along with 10+ social channels including Facebook, Facebook Messenger, Instagram, WhatsApp, Telegram & more.
4. AI-powered Omni-Channel CRM: Mevrik collects historical customer data across all support channels, empowering your business to offer proactive customer support. Agents can smartly categorise leads and track their journey to boost the sales pipeline.
5. Advanced AI Chatbot: The Mevrik AI chatbot is designed to enhance your team's efficiency. It can provide AI customer service. It can generate human-like conversations, answer common queries, and automate simple tasks so that your agents can focus on work that matters. It supports 130+ languages in text & 70+ in voice. 
6. Intelligent Routing: Mevrik uses sentiment analysis, interaction history, and topic labelling to automatically select the suitable agent and route the inquiry accordingly.
7. Generative AI: Mevrik offers AI Assist, a generative AI tool to boost your agent's productivity. Your team can create a context-aware message in seconds using the tone changer, sentence shortener/extender, grammar, and translation. It also supports AI Agent for unknown queries and away queries reply. 
8. Knowledge-base management system: Mevrik also has a set of rich knowledge-base tools for creating, editing, and organizing support documents. For example, the automatic AI article generation tool lets you create well-organised and beautifully formatted articles in seconds. It supports multiple languages, and it is highly customizable.  
9. AI-Powered Automated & Bulk Comment Moderation, Auto reply & more.
10. AI-powered translation and multilingual audio transcribing facility.
11. Conversational & Link-based Survey, CSAT & NPS
12. Industry-standard pre-built reports & analytics
13. Supports all Enterprise features like SLA (Service Level Agreements) and OLA (Operational Level Agreements) management

Ideal for

• Technical support teams
• Solopreneurs
• SMBs
• Large enterprises

Pricing of Mevrik

• A 14-day free trial is available.
• Starter ($41 per user)
• Growth ($84 per user)
• Pro ($132 per user)
• Enterprise: Request a quote.

See all pricing options here: Mevrik Pricing

2. Zendesk

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Source: Zendesk

Another great option to consider if you’re looking for an alternative to Sprinklr is Zendesk.

It is best known for its conventional ticketing system and automated workflows, ensuring businesses can manage tickets effectively without issues going unnoticed.

Plus, Zendesk offers a complete suite of collaboration tools that help your team members communicate more effectively, such as private notes, tagging, and a real-time view of the task's progress.

Best Features of Zendesk

• Dedicated training interface to onboard with ease.
• A centralised ticketing system to manage every customer interaction
• A shared space for different team members to work cohesively 
• Highly customisable analytics and reporting dashboard to reflect your sales cycle.
• Advanced knowledge-base builder

Ideal for

• Technical support agents
• Sales and marketing teams
• Large enterprises

Pricing of Zendesk

• A 14-day free trial is available.
• Suite team ($55 per seat per month)
• Suite growth ($89 per seat per month)
• Suite profession ($155 per set/month) 
• Suite Enterprise: Talk to Sales

Related Read: Best Zendesk Alternatives

3. Intercom

Source: Intercom

If you are looking for a platform that offers a scalable ticketing system and a high-performing CRM, Intercom is the right choice for your business.

The platform comes with a whole stack of customer management tools that help you map out buyer's journeys and grow the sales pipeline.

You will also have access to a series of help desk features, including a shared inbox, customisable workflows, and a knowledge-base builder.

Best Features of Intercom

• A modern and intuitive interface to quickly find advanced features.
• Shared inbox to manage and collaborate with team members on all customer interactions.
• AI Chatbot Fin lets customers serve themselves with accurate and fast answers.
• Customisable report dashboards to visualise emerging trends.

Ideal for

• Technical support agents
• Sales and marketing teams
• Medium-to-large enterprises

Pricing of Intercom

• A 14-day free trial is available.
• Essential ($39 per seat/month)
• Advanced ($99 per seat per month)
• Expert ($139 per set/month) 

Related Read: Best Intercom Alternatives

4. Freshworks

Source: Freshworks

Freshworks is another cloud-based ticket management platform to consider if your goal is to manage relationships and drive loyalty.

It offers omnichannel support with a shared inbox, ensuring team members can track and jointly answer customer inquiries.

Moreover, the ticketing system allows agents to prioritise customer inquiries using tags and respond to them based on their urgency.

Best Features of Freshworks

• Shared inbox for organising customer interaction from multiple channels.
• An AI assistant, Freddy, to help you complete repetitive manual tasks.
• Integrated live chat capabilities.
• A budget-friendly option compared to Intercom.

Ideal for

• SMBs
• Large enterprises
• Global brands

Pricing of Freshworks

• A free version is available.
• Growth ($15 per agent/month)
• Pro ($49 per agent/month)
• Enterprise ($79 per agent per month)

Related Read: Best Freshworks Alternatives

5. Helpscout

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Source: Helpscout

Helpscout is a great alternative to Sprinklr if your communications rely heavily on emails.

The platform seamlessly integrates with your email channels, creating a conversational experience rather than just addressing a ticket.

Plus, it lets you create multiple shared inboxes so that you can prioritise tasks while simultaneously collaborating with other support agents.  

Best Features of Helpscout

• Dedicated training interface to onboard with ease.
• A powerful ticketing system to organise every customer interaction
• A shared space for different team members to work cohesively 
• Highly customisable analytics and reporting dashboard to reflect your sales cycle.
• Advanced knowledge-base builder

Ideal for

• Technical support agents
• Sales and marketing teams
• Large enterprises

Pricing of Helpscout

• A 14-day free trial is available.
• Suite team ($55 per seat per month)
• Suite growth ($89 per seat per month)
• Suite profession ($155 per set/month) 
• Suite Enterprise: Talk to Sales

6. Front

Source: Front

Front is another budget-friendly Sprinklr alternative.

With its powerful suite of customer experience management tools, Front lets you connect with your customers when and where they need you the most. 

From one shared inbox, you can answer customer queries, collaborate with your team, and automate repetitive tasks. 

Best Features of Front

• Modern and sleek interface to open features with minimal clicks.
• Shared inbox for teams to stay productive and collaborate with each other.
• Complete and customisable knowledge base for each brand.
• Pre-built and customisable report dashboards allow you to visualise emerging trends from all touchpoints and identify your next customer success strategy.

Ideal for

• Technical support agents
• Small enterprises
• Startups

Pricing of Front

• A 7-day free trial is available.
• Starter ($19 per seat/month)
• Growth ($59 per seat per month)
• Scale ($99 per seat/month) 

Why Should You Choose Mevrik over Sprinklr?

Here, we will highlight the features where Mevrik excels in. Let's discover the uniqueness!

Unified Customer View 

A key advantage of Mevrik is that it offers a unified inbox. Designed with a conversation-first approach, this inbox enables you to manage and answer customer support from multiple channels on a single screen.

Plus, you get access to a series of smart features in the right sidebar to personalise the support. Some of the unique features include:

• A dynamic interaction history provides an in-depth view of when and where a customer has previously interacted with the brand.
• A surface-level knowledge base feature that suggests relevant support documents when you are answering a query.
• Conversation summary to note down key details of the interaction. You can also generate a summary in seconds using the Mevrik generate summary feature.

Affordable Pricing

While Sprinklr has a 30-day free trial, the pricing starts at $249 per seat/month (Billed annually). It’s really costly. On the other hand, you can get all of the features and more with the Mevrik Starter Plan for $41/user/month.

Better Monitoring of Social Media Channels

Mevrik comes with a suite of social media management tools that lets you connect with multiple platforms, including Facebook (business pages), Instagram (business accounts), and WhatsApp ( business and personal accounts).

After connecting with the social accounts, you can either reply, delete, or bulk delete comments from one unified inbox.

It's also got a feature that lets you directly address any questions raised via Instagram stories. This is a feature that none other platforms offer and can be extremely appealing to customers who are looking for a more casual and impermanent way of communicating.

Advanced AI Tools to Reduce Workloads

Though Sprinklr has its own set of AI features that they are constantly trying to improve, nothing can beat the wide range of AI features that Mevrik provides.

For its AI assistance in emails and chats, Mevrik offers:

• Translate: Provide high-quality translations to customers in their preferred language.
• Change Tone: Change the tone of the written content to formal, casual, humorous, or persuasive, depending on the client's emotional state.
• Smart Reply: Recommends quick responses based on written messages.
• Expand text: Increase the written message length by adding more depth and details.
• Shorten text: Focus on the main points to reduce the length of the written message.
• Correct grammar and spelling: scan messages for grammatical errors, spelling mistakes, and other language issues.
• Rewrite: Rephrase the written message.

And when it comes to the self-service option, Mevrik offers AI chatbots that can easily identify the language, context, and intent of the customers, so that customers can receive personalised suggestions 24/7.

Bottomline

All the Sprinklr alternatives shown in the list are made for someone. To ensure it's made for you, test, test, test. 

Take advantage of the free trials and plans to get a feel of the platform's workflow and user interface. Then identify which one works best for your team.

Ready to test? Start a free trial with Mevrik, the #1 Sprinklr alternative. Manage everything from basic conversations to analysing customer feedback from one platform.