These Terms are a binding agreement between Mevrik Ltd ("Mevrik", "we") and the business that creates an account ("Customer", "you"). They cover the Mevrik platform: the hosted software, AI agents, console, mobile apps (Mevrik Business and Mevrik Customer), messaging widget, integrations and APIs (the "Service"). By creating an account or using the Service you accept these Terms and confirm you have authority to bind the Customer.
The Service is for businesses only. The Data Processing Addendum at mevrik.com/legal/dpa forms part of these Terms.
AI agents respond to your customers on channels you connect (web messenger, WhatsApp, SMS, email, Telegram, Facebook Messenger, Instagram); your team supervises and takes over through the console and apps. We may improve or change the Service; we will not materially reduce paid functionality during a subscription term without notice.
Keep account details accurate and credentials confidential. You are responsible for activity under your account and for users you invite. Report unauthorised access to admin@mevrik.com.
3.1 You are responsible for the content, instructions and knowledge sources you provide ("Customer Content") and for how you use AI outputs.
3.2 You must not: (a) send unsolicited marketing or any message that breaches PECR, UK GDPR, US TCPA/CAN-SPAM, or a messaging channel's rules (including Meta and WhatsApp policies); (b) upload unlawful, infringing or defamatory content; (c) use the Service to give regulated legal, medical or financial advice unless you are authorised and have configured the agent for it; (d) extract prompts, models or source code, or probe or circumvent security; (e) resell the Service.
3.3 Each connected channel (WhatsApp Business, Meta, Google, Microsoft, Shopify, Twilio) has its own terms; you must comply with them and obtain any consents they require before messaging customers.
3.4 You are responsible for having a lawful basis, and consent where required, to contact your customers. The Service records consent and suppression; you are responsible for using those tools.
4.1 The Service generates replies and actions with large language models. AI outputs can be wrong. Mevrik designs the agent to report an action only when the underlying tool confirms it, to escalate uncertain cases to a human, and to let you gate sensitive actions (such as refunds) behind human approval. These safeguards reduce but do not eliminate error.
4.2 You must review AI outputs where accuracy matters, configure approval gates for actions with financial or legal consequences, and tell your customers they may be talking to an AI where the law requires it.
4.3 Mevrik does not use Customer Content or your customers' conversations to train general-purpose AI models.
5.1 Fees and plans are at mevrik.com/pricing. Fees are in pounds sterling, exclusive of VAT, billed in advance for subscriptions and in arrears for metered usage.
5.2 Usage is billed per conversation: a customer thread within a 24-hour window counts once. Caps, top-ups and add-ons work as shown in the console.
5.3 Payment is by card through Stripe. You authorise recurring charges to the card on file. Invoices are in the console.
5.4 A free trial gives access for the stated period and limits. At the end of the trial your workspace moves to the plan you selected or becomes read-only until you subscribe. Trial allowances do not carry over.
5.5 If a payment fails we will notify and retry. We may suspend the Service if fees remain unpaid 14 days after notice.
5.6 We may change fees on 30 days' notice, effective at your next renewal. You are responsible for VAT and other applicable taxes.
6.1 Subscriptions renew monthly or annually unless cancelled in the console before renewal. Cancellation takes effect at the end of the current period; fees paid are non-refundable except where the law requires or clause 6.4 applies.
6.2 Either party may terminate for material breach not remedied within 30 days of notice, or immediately on the other's insolvency.
6.3 We may suspend the Service immediately to prevent harm, abuse, security risk, or breach of law or channel terms, and will tell you why as soon as reasonably possible.
6.4 If we terminate for convenience or discontinue the Service we will refund prepaid fees for the unused period.
6.5 On termination you may export your data for 30 days. We then delete Customer Content under the DPA, except where law requires retention.
Mevrik and its licensors own the Service. You have a non-exclusive, non-transferable right to use it during your subscription. You own Customer Content and AI outputs generated for you; you grant Mevrik a licence to process Customer Content solely to provide and support the Service. Mevrik may use aggregated, de-identified usage statistics to operate and improve the Service.
Each party keeps the other's confidential information confidential, uses it only for these Terms, and protects it with reasonable care, during the agreement and for five years after, except information that is public, already known, independently developed, or required by law to be disclosed.
Mevrik implements the technical and organisational measures described in the DPA. Each party complies with applicable data protection law. The DPA governs processing of personal data on your behalf.
We target 99.5% monthly availability, excluding scheduled maintenance and events outside our reasonable control. Status: status.mevrik.com. Support: support@mevrik.com and mevrik.com/support.
Mevrik warrants the Service will perform materially as described in the documentation; your sole remedy for breach is correction or, failing that, a refund for the affected period. Otherwise the Service is provided "as is" and, to the fullest extent permitted by law, all other warranties are excluded, including that the Service or AI outputs will be error-free, uninterrupted, or produce any particular result.
12.1 Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.
12.2 Neither party is liable for indirect or consequential loss, or loss of profit, revenue, business, goodwill or data (except as the DPA provides).
12.3 Each party's total liability in any 12-month period is limited to the fees you paid in the 12 months before the claim arose.
12.4 You indemnify Mevrik against third-party claims arising from Customer Content, your breach of clause 3, or your instructions to AI agents that breach law or third-party rights.
We will give at least 30 days' notice of material changes by email or in the console. Continued use after the effective date is acceptance; you may cancel before then if you do not agree.
14.1 These Terms are governed by the laws of England and Wales; the courts of England and Wales have exclusive jurisdiction.
14.2 Notices to Mevrik: legal@mevrik.com. Notices to you: the account owner's email.
14.3 You may not assign these Terms without our consent; we may assign to an affiliate or successor.
14.4 Neither party is liable for delay caused by events beyond its reasonable control.
14.5 These Terms, the DPA, the Privacy Policy and your plan selection are the entire agreement. If any provision is unenforceable the rest remains in effect.
Contact:legal@mevrik.com · Mevrik Ltd, 14 Saville Road, Romford, Essex, RM6 6DT, United Kingdom
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